How do I return or exchange a product?     

  Your satisfaction is our goal!!  If you changed your mind about your purchase after it is shipped, simply email or call Cool Wine Racks Plus to discuss your options.    
q       Save all packaging materials, as you must return the items in the same packaging. Do not use the items being returned. Call us first for a return authorization.  For all authorized returns, send item(s) in their original packaging to the address that we will provide to you.
q       A "Return Authorization (RA) is ALWAYS required PRIOR to shipping merchandise back to the vendor.  Otherwise, the vendor will not accept the return.  With an RA, the vendor will accept the returned merchandise, but there will be a minimum 25% restocking fee.  In addition, outgoing and incoming shipping charges will be the customer's responsibility on all returned/exhanged merchandize and billed to the customer.  
q     You may only return items within 10 business days after the date of your "RECEIPT OF GOODS," (ROG) and only if the merchandise is repacked in its original packing, and is received as satisfactory and re-sellable goods, as determined by the vendor.  If the vendor determines the goods are not re-sellable, there may be extra deductions from your refund.  Please call us to discuss unique circumstances.

Once A Return Is Authorized, You Should:

q       Return the item to the address given to you.
q       Keep your shipping records for proof of shipment in the event of loss of returned merchandise.  
q       Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured.  We cannot be held liable for return merchandise that does not reach the manufacturer/vendor. 
q       We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.  Any damages incurred to the product of shipped cancelled orders in return transit, and all applicable repair charges is the buyers responsibility.  In the event an order was prepaid by credit card or check, you hereby do authorize Cool Wine Racks Plus to charge your credit card or deduct any and all applicable charges before issuing a refund.  If restocking, shipping, and/or repair charges exceed the amount of your order, you are responsible for the difference.